News at Six Complaint Stage 1: BBC Response 1

Subject: BBC Complaints – Case number CAS-2832936-Y1CMD4
Date: Fri, 25 Jul 2014 10:47:03 +0100
From: <bbc_complaints_website@bbc.co.uk>

Dear Mr McNulty

Thanks for contacting the BBC. This is an automated email confirming we have received the complaint below and submitted in this name via www.bbc.co.uk/complaints. Please do not reply to this email since it is generated from an unmonitored address. If you believe you have received this in error please contact us using our webform at www.bbc.co.uk/complaints.

We attach the text of the complaint for your records and will normally include it in our overnight report of all today’s audience reaction. This is circulated to BBC staff tomorrow (with your personal details removed) and ensures your points will reach the right people quickly. We aim normally to reply within 10 working days (around 2 weeks) depending on the nature of your complaint.

To make sure we use the licence fee efficiently we may not investigate every issue in detail, and for consistency may send the same reply if others have also complained about the same issue. For our full complaints procedures and how we consider the issues raised in feedback please read www.bbc.co.uk/complaints/handle-complaint/

Thank you again for contacting us.

BBC Complaints

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.

*****

Chain of correspondence in this complaint:

Leave a Reply

Your email address will not be published. Required fields are marked *