News at Six Complaint Stage 1b: BBC Response 7

Reference CAS-2854164-81M5MF.

Thank you for taking the time to contact us again recently. We had referred your complaint to the relevant staff and are normally able to investigate and reply to most complaints at this stage (which is stage 1b of the complaints process) within 20 working days of receipt, or around four weeks. However this is to inform you that we believe it may now take longer than 20 working days before you receive our reply.