News at Six Complaint Stage 1: BBC Response 2

Subject: BBC Complaints – CAS-2832936-Y1CMD4
Date: Sat, 2 Aug 2014 10:14:39 +0100
From: <bbc_complaints_website@bbc.co.uk>

Your Reference CAS-2832936-Y1CMD4

Thanks for recently contacting the BBC. We aim to reply to complaints within 10 working days (around 2 weeks) and do so for most of them but cannot for all. The time taken depends on the nature of your complaint, how many others we are dealing with and can also be affected by practical issues such as whether a production team is available or away on location.

This is to let you know that we have referred your complaint to the relevant staff but that it may take longer than 10 working days to reply. We therefore ask you not to contact us further in the meantime. If it does prove necessary however, please use our webform, quoting any reference number we provided. This is an automatic email sent from an account which is not monitored so you cannot reply to this email address.

In order to use the licence fee efficiently we may not investigate every issue if it does not suggest a substantive breach of guidelines, or may send the same reply to everyone if others have complained about the same issue. You can read full details of our complaints procedures and how we consider the issues raised in feedback at www.bbc.co.uk/complaints/handle-complaint/. In the meantime we’d like to thank you for contacting us with your concerns. We appreciate your patience in awaiting a response.

Kind regards,

BBC Complaints.
www.bbc.co.uk/complaints

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.

*****

Chain of correspondence in this complaint:

Leave a Reply

Your email address will not be published. Required fields are marked *