News at Six Complaint Stage 1: BBC Response 5

Subject: BBC Complaints – Case number CAS-2854731-7TXWGG
Date: Thu, 7 Aug 2014 07:16:29 +0100
From: <bbc_complaints_website@bbc.co.uk>

Dear Mr McNulty

We are sorry that you were not satisfied with our earlier response to your complaint and appreciate that you felt strongly enough to contact us again about the matter.

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In these circumstances we aim to investigate and reply to you normally within 20 working days (around four weeks) but we will contact you if we believe it may take longer. The time taken to reply at this stage depends on the detailed nature of the issues needing investigation, how many others need to be investigated and practical issues such as whether a production team is available or away on location.

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We attach the text and reference number of your complaint below for your records:

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YOUR COMPLAINT:

Complaint Summary: Availability of News at Six transcripts

Full Complaint: Further to your email of 06/08/2014 re. complaint CAS-2832936-Y1CMD4 I wish to make a separate complaint re. the statement that transcripts for ‘BBC News at Six’ are not available “due to the prohibitive costs”. As a TV producer I know all news programmes routinely produce computer transcripts of running orders, P-as-Cs, gallery and Autocue scripts. As an ICT consultant I know the cost of making such computer text available is minimal, not prohibitive. If privately owned newspapers can make archives of past editions available to the public then the BBC must explain why a publicly funded body, whose primary purpose is to serve the public interest, cannot do the same. The archive of existing transcripts of the ‘News at Six’ is an invaluable historical record of the news reported by the public’s most trusted news source: the early evening News on BBC1. For the avoidance of doubt, the archive of news available on the BBC website is a record of news reported on a website, not on broadcast television. Of all the ways the BBC could serve the public interest, allowing access to its archive of existing transcripts of the ‘News at Six’ ought to be high on the list. As a member of the public I look forward to receiving the BBC’s reasons why the cost of making such transcripts available is more than the licence fee can bear. Please Note: I wish discussion on this matter to be open to public scrutiny and therefore require all correspondence from the BBC to be subject to that understanding.

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BBC Complaints

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