News at Six Complaint Stage 1b: BBC Response 7

Subject: BBC Complaints – CAS-2854164-81M5MF
Date: Fri, 22 Aug 2014 17:18:59 +0100
From: <bbc_complaints_website@bbc.co.uk>
To: Ian McNulty

Your Reference CAS-2854164-81M5MF

Thank you for taking the time to contact us again recently. We had referred your complaint to the relevant staff and are normally able to investigate and reply to most complaints at this stage (which is stage 1b of the complaints process) within 20 working days of receipt, or around four weeks. However this is to inform you that we believe it may now take longer than 20 working days before you receive our reply.

We apologise for this and have brought the matter to the attention of the relevant staff again. The delay in answering may be due to their unavailability or other production commitments. We therefore ask you not to contact us further in the meantime. If it does prove necessary to do so please use our webform at www.bbc.co.uk/complaints, or write to us, and quote the reference number we have provided.

More information about the complaints process and how we act on complaints is available at www.bbc.co.uk/complaints. We appreciate your continuing patience in waiting for a response and will reply as soon as possible.

Kind regards

BBC Complaints
www.bbc.co.uk/complaints

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.

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Chain of correspondence in this complaint:

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