News at Six Complaint Stage 1b: BBC Response 8

Subject: BBC Complaints – Case number CAS-2854731-7TXWGG
Date: Tue, 9 Sep 2014 11:40:47 +0100
From: <bbc_complaints_website@bbc.co.uk>

Dear Mr McNulty

Reference CAS-2854731-7TXWGG

Thank you for taking the time to contact us and we appreciate that you felt strongly enough to write to us again. We have noted your points and are sorry to learn you were not satisfied with our earlier response, regarding the BBC providing transcripts for the News at Six. We regret this is not a service that we provide.

We are sorry to tell you that we have nothing to add to our previous reply. We do not believe your complaint has raised a significant issue of general importance that might justify further investigation. We will not therefore correspond further in response to additional points, or further comments or questions, made about this issue or our responses to it.

We realise you will be disappointed to hear this but hope this explains why we are not able to take your complaint further. If you remain dissatisfied about our decision you can appeal to the BBC Trust, the body which represents licence fee payers. The Trust has asked that we should explain to complainants that the BBC’s Royal Charter draws a clear distinction between the role of the Trust – which determines the overall scope of the BBC’s services and sets its standards – and that of the BBC Executive – which runs the Corporation and decides what to broadcast and publish.

The Trust does not entertain every appeal submitted to it. It will normally hear appeals about the Executive’s decisions only if a complainant can show that they involved a potential breach of the BBC’s published standards, or that an operational decision has raised significant issues of general importance. The Trust is the final arbiter of which appeals it should consider. For the full information about the BBC Trust’s appeals procedures please visit www.bbc.co.uk/bbctrust/governance/complaints_framework/.

If you wish to submit an appeal you must write within 20 working days of receiving this reply, explaining why you wish to appeal. You can contact the BBC Trust at 180 Great Portland Street, London W1W 5QZ, or by emailing trust.editorial@bbc.co.uk. Please would you include for them the relevant case reference which you may have been given.

Thank you again for contacting us.

Kind Regards

Nicola Maguire

BBC Complaints

www.bbc.co.uk/complaints

NB This is sent from an outgoing account only which is not monitored. You cannot reply to this email address but if necessary please contact us via our webform quoting any case number we provided.

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Chain of correspondence in this complaint:

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