News at Six Complaint Stage 3: BBC Response 18

Subject: RE: Request for Appeal
Date: Wed, 28 Jan 2015 12:55:01 +0000
From: Trust Editorial <TrustEditorial@bbc.co.uk>

Dear Mr McNulty,

Thank you for your email of 8 January 2015 to the BBC Trust.

We note that BBC Audience Services have informed you that they are not going to respond to you further on your complaint as they do not believe that it raised a significant issue of general importance that might justify further investigation.

The BBC’s Editorial complaints procedure explains that the BBC may not investigate your complaint if it fails to raise an issue of breach of the BBC’s Editorial Guidelines or is trivial, misconceived, hypothetical, repetitious or otherwise vexatious, or if you use gratuitously abusive or offensive language. You can find details of BBC’s Editorial complaints procedure here: http://www.bbc.co.uk/bbctrust/governance/complaints_framework/editorial.html.

The Trust does not adjudicate on every appeal that is brought to it, and we will now review your correspondence with BBC Audience Services to check that your appeal against their decision not to investigate your complaint further raises a matter of substance, in accordance with its usual complaints admissibility procedure, details of which can be found in the BBC’s Editorial complaints procedure.

The Trust’s Editorial complaints procedure explains that we will write to you with our decision on admissibility within 40 working days of the receipt of your appeal (i.e. by 5 March 2015), but we are usually able to do this sooner. We will also keep you informed if for any reason we meet with delay during this process.

If we decide that your appeal qualifies to be considered by the Trust, we will write explaining the process and setting out the timescale for taking your appeal. In considering whether or not an appeal qualifies for consideration, we may decide to take only part of the appeal, and consider only some of the issues raised.

If our conclusion is that your appeal, or any part of your appeal, does not qualify for consideration by the Trust, we will write and explain the reasons for that. If you disagree with our view then you may ask the Trust to review the decision by writing to us within 10 working days of the date on which you received our response.

If we decide your appeal qualifies for consideration, or if you challenge the decision of the Trust Unit not to proceed with some or all aspects of your appeal, the matter will be considered at the Trust’s Editorial Standards Committee’s next monthly meeting. We aim to provide you with their final decision within 80 working days of our decision to accept your appeal or challenge.

Please note that if the Trust agrees with you that your complaint should be investigated further, it will ask the Executive to address your complaint again at stage 1 and provide you with a further response. If the Trust does not agree with you, its decision on this matter is final and your complaint will be closed.

Yours sincerely,

Kirsty

Kirsty Clarke
Complaints Adviser

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BBC Trust
180 Great Portland Street, London W1W 5QZ

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