News at Six Complaint Stage 3: Viewer Response 12

Subject: Re: Request for Appeal
Date: Thu, 29 Jan 2015 10:30:55 +0000
To: Trust Editorial <>

Dear Kirsty

Thank you for your email of 28 January 2015.

I do not understand why you need to begin your investigations by reviewing my correspondence with BBC Audience Services to check that my appeal against their decision not to investigate further raises a matter of substance.

According to your Complaints Framework, BBC Audience Services are not the final arbiters in the Procedure that applies to editorial complaints before a Request for Appeal can be considered. Audience Services can only decide whether they can deal with it, 250 miles away from Broadcasting House in Darlington, or whether it has to be referred upwards to the Editorial Complaints Unit (ECU) in Wood Lane for Stage 2 investigation.

In this case, Audience Services did refer it upwards to the ECU, who were unable to deal with it, for reasons they explained in their correspondence, and referred it upwards again to the Head of Editorial Standards, BBC News, at Broadcasting House.

The Head of Editorial Standards, BBC News, who referred the complaint upwards again to the BBC Trust, was therefore the final arbiter in the first two Stages of the Complaints Procedure. Therefore the correspondence you need to check, to determine whether my appeal against his decision not to respond further raises a matter of substance or not, would be my correspondence with him, not with Audience Services.

I look forward to your reply.

Yours sincerely



Chain of Correspondence:

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